服务条款
Terms of Service
Welcome to SwaynStore. These Terms of Service ("Terms") govern your access to and use of our website, services, and purchases made through SwaynStore.
By visiting our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
If you do not agree with these Terms, please do not use our website.
1. About SwaynStore
SwaynStore is an online pet supplies store dedicated to providing comfortable, practical, and thoughtfully designed products for pets and their owners.
We offer products including but not limited to:
- Pet accessories
- Pet clothing
- Feeding supplies
- Pet comfort products
- Toys
- Smart pet products
We reserve the right to update, modify, or discontinue any product, service, or website feature at any time without prior notice.
2. Website Use
By using our website, you agree that:
- You are at least 18 years old, or you have permission from a parent or legal guardian to use this website.
- You will provide accurate and complete information when placing an order.
- You will not use our website for any unlawful purpose.
- You will not attempt to interfere with website security, functionality, or operation.
We reserve the right to refuse service, restrict access, or cancel orders if we believe any activity violates these Terms.
3. Product Information
We make every effort to ensure that product descriptions, images, prices, and information displayed on our website are accurate.
However, please understand that:
- Product colors may vary slightly due to different screen settings.
- Handmade or handcrafted items may have minor variations in appearance, texture, or details.
- Actual product measurements may have slight differences due to manufacturing processes.
These natural variations do not constitute product defects.
4. Orders and Payments
When you place an order through SwaynStore, you agree to provide accurate payment and shipping information.
We reserve the right to:
- Accept or decline any order.
- Cancel orders due to pricing errors, inventory issues, suspected fraud, or other circumstances.
All payments are processed securely through trusted third-party payment providers, including PayPal and other available payment methods.
By completing a purchase, you authorize us to charge the selected payment method for your order.
5. Pricing and Promotions
All prices displayed on our website are listed in USD unless otherwise stated.
Prices, discounts, and promotions may change at any time without prior notice.
Promotional offers may have additional terms and expiration dates.
6. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Please note:
- Processing time and shipping times may vary depending on order volume, destination, and carrier conditions.
- Delivery estimates are not guaranteed delivery dates.
- SwaynStore is not responsible for delays caused by carriers, customs processing, weather conditions, or events outside our reasonable control.
For complete shipping details, please review our Shipping Policy.
7. Returns and Refunds
We want every pet and pet parent to be happy with their purchase.
Our return and refund process is explained in detail in our Return & Refund Policy.
Generally:
- Eligible items may be returned within 30 days of delivery.
- Products must be unused, in original condition, with original packaging and tags.
- Items must be clean, free from odors, stains, or pet hair.
- Items returned due to personal preference must meet these requirements.
Products damaged due to manufacturing defects may be reviewed separately.
Please contact us before returning any item.
8. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand names
- Images
- Product descriptions
- Website designs
- Text and graphics
is owned by or licensed to SwaynStore.
You may not copy, reproduce, modify, distribute, or use our content without written permission.
9. Third-Party Services
Our website may use third-party services to improve your shopping experience, including:
- Shopify services
- Payment providers
- Analytics services such as Google Analytics
These third-party providers may collect and process information according to their own privacy policies.
For more information, please review our Privacy Policy.
10. Cookies and Website Analytics
SwaynStore uses cookies and similar technologies to:
- Improve website functionality
- Remember customer preferences
- Analyze website traffic
- Enhance your shopping experience
By using our website, you consent to the use of cookies as described in our Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by applicable law, SwaynStore shall not be responsible for:
- Indirect or incidental damages
- Losses caused by misuse of products
- Delays caused by third-party services or shipping providers
Customers are responsible for using products according to their intended purpose and following provided care instructions.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices, services, or legal requirements.
The updated version will be posted on this page with the revised date.
Your continued use of our website after changes are posted means you accept the updated Terms.
13. Contact Us
If you have any questions regarding these Terms, please contact us:
Email:
swaynstore@protonmail.com