FAQ
Frequently Asked Questions
At SwaynStore, we believe every pet deserves comfort, care, and happiness.
Here are answers to some common questions from our pet parents.
If you have any other questions, please feel free to contact us.
📧 swaynstore@protonmail.com
Orders & Shipping
Where does SwaynStore ship?
We currently ship orders to customers within the United States.
We carefully prepare each order and work with trusted shipping partners to ensure your pet products arrive safely.
How long will it take to receive my order?
Most orders arrive within:
7–15 business days
after shipment.
The estimated timeline includes:
Order processing: 1–3 business days
Shipping transit: 6–12 business days
Once your order ships, you will receive a tracking email.
How can I track my order?
After your order has been shipped, we will send you a confirmation email with tracking information.
Please allow 24–72 hours for tracking updates to appear.
If you cannot find your tracking information, please contact us:
Do you offer free shipping?
Yes.
We offer:
Free shipping on orders over $70
For orders below this amount, shipping fees will be calculated automatically at checkout.
Products & Quality
Are your products safe for pets?
Yes.
All SwaynStore products are selected with pet comfort and safety in mind.
We focus on:
✓ Pet-friendly materials
✓ Comfortable designs
✓ Practical everyday use
✓ Quality craftsmanship
However, pets have different personalities and preferences. Please always supervise your pet when introducing a new product.
How do I choose the right size for my pet?
Each product includes a detailed size guide.
We recommend measuring your pet carefully before ordering.
If you are unsure about sizing, please contact us before purchasing, and we will be happy to help.
What if my pet doesn't like the product?
Every pet is unique.
We recommend introducing new items slowly and allowing your pet time to become familiar with them.
For example:
Let your pet smell the product first
Reward them with treats
Allow short periods of use at the beginning
If your pet still does not accept the product, please contact us within 30 days to discuss your options.
Returns & Refunds
Do you accept returns?
Yes.
We offer 30-day returns.
To be eligible:
✓ Items must be unused
✓ Items must be in original condition
✓ Original packaging and tags must be included
✓ Products must be free from pet hair, odors, stains, or signs of use
For hygiene reasons, used pet products may not be accepted.
What if my item arrives damaged or defective?
If your order arrives damaged or has a quality issue, please contact us within 30 days of delivery.
Please provide:
Order number
Photos or videos of the issue
We will review your request and provide the best solution.
Who pays for return shipping?
For quality-related issues, SwaynStore will cover the return shipping cost.
For personal reasons such as:
Wrong size selected
Changed mind
Different color preference
the customer is responsible for return shipping costs.
Product Care
How should I clean my pet products?
Care instructions vary depending on the product.
General recommendations:
Hand wash when possible
Use mild detergent
Avoid harsh chemicals
Allow products to air dry naturally
Please check the product page for specific care instructions.
Can I wash pet clothing and accessories in a washing machine?
Some products may be machine washable, but many handmade or delicate pet accessories require hand washing.
Always follow the care instructions provided with each product.
Payments & Security
What payment methods do you accept?
We accept secure payment methods including:
✓ PayPal
✓ Major credit and debit cards
All payments are processed through secure payment systems.
Is my payment information secure?
Yes.
Your payment information is encrypted and securely processed.
SwaynStore does not store your complete payment card details.
About SwaynStore
What is SwaynStore?
SwaynStore is a pet lifestyle brand dedicated to creating comfortable, practical, and adorable products for pets and their families.
From cozy beds to everyday essentials, our goal is to help create happier moments between pets and their parents.
How can I contact SwaynStore?
We are always happy to help.
You can contact us at:
Our support team will respond as soon as possible.