物流政策
Shipping Policy
At SwaynStore, we are committed to providing a smooth and reliable shopping experience for every pet parent. We carefully prepare each order and work with trusted shipping partners to deliver your pet essentials safely and efficiently.
Order Processing Time
All orders are processed within:
1–3 business days
after payment confirmation.
During peak seasons, holidays, or promotional events, processing times may be slightly longer. We appreciate your patience and understanding.
You will receive a confirmation email once your order has been processed and shipped.
Shipping Time & Delivery
We currently ship orders to customers within the United States.
Most orders arrive within:
7–15 business days
after shipment.
Estimated delivery time includes:
| Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 Business Days |
| Shipping Transit | 6–12 Business Days |
| Total Delivery Time | 7–15 Business Days |
Please note that delivery times are estimates and may vary due to:
- Weather conditions
- Carrier delays
- Public holidays
- Customs or transportation issues
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking information to become available after shipment.
You can use your tracking number to check your order status at any time.
Shipping Costs
We offer:
Free Shipping on Orders Over $70
For orders below this amount, shipping fees will be calculated automatically at checkout based on your order details.
Shipping Address
Please ensure that your shipping address is complete and accurate before completing your purchase.
SwaynStore is not responsible for delays or failed deliveries caused by:
- Incorrect addresses
- Missing apartment numbers
- Incorrect postal codes
If you notice an incorrect address after placing your order, please contact us as soon as possible at:
swaynstore@protonmail.com
We will do our best to assist you before your order is shipped.
Lost, Delayed, or Damaged Packages
Once an order has been shipped, it is handled by the shipping carrier.
If your package is:
- Significantly delayed
- Marked as delivered but not received
- Damaged during transit
please contact us at:
swaynstore@protonmail.com
within 7 days of the delivery date.
We will work with you to investigate the issue and provide appropriate assistance.
International Shipping
At this time, SwaynStore only ships within the United States.
We are working to expand our shipping destinations in the future.
Contact Us
If you have any questions regarding your order or shipping information, please contact us:
📧 Email: swaynstore@protonmail.com